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Return Policy
Please open and inspect your order within 2 days of
receipt. If you need to initiate a return, please complete the
RMA Form and check your email for a Return Merchandise Authorization (RMA) number
prior to returning products. Returns sent COD will not be accepted. After your
RMA number is received, please return the item(s) in original packaging, and
include the RMA inside the package.
General Product Returns
You must have
an
RMA Number to return any
merchandise
We want you to be satisfied with the products
purchased from us,
but we are unable to refund products that have been
installed,
for which the original packaging has been destroyed, or that are
otherwise not in original condition and resalable. You are responsible for
returning products in a safe, good condition, so please pack returns carefully.
You may want to ensure returns of valuable merchandise. Upon receipt, a credit
equal to the product purchase price will be issued to you through the same
payment method you used to pay for the order. A 15% restocking fee applies to
most lighting and electronic products as well as for conservation kits. A 25%
restocking fee applies to TCP lighting products.
Note: In order to keep our prices low we
are unable to issue a refund for any return postage fees. Both the original
shipping fee and the return postage fee are non-refundable. If you received
free shipping in your original order $4.95 (or the actual cost if higher) will
be deducted from your refund amount. The buyer is always responsible for return
shipping costs. We will not refund any shipping fees.
Incorrectly Shipped Orders Eligible Time Period is 2 business days from delivery date. Depending on the original method of shipment, we will either issue a UPS Call Tag
or send a prepaid return address label for you to return the incorrectly
shipped merchandise. We will ship a new order for the correct merchandise
within one business day.
Damaged Product Returns
Eligible Time Period is 2 business days from
delivery date.
If an order has arrived damaged you should notify Town Square Energy within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. We may or may not request return of the damaged goods. If we do request that the goods be returned, Town Square Energy will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit. Town Square Energy will replace the product(s) at no charge. We will not be responsible for breakage of items shipped outside of the US/Canada.
Defective Product Returns Eligible Time Period is 1 month from delivery date (unless otherwise noted).
Depending on the original method of shipment, we will either issue a UPS Call Tag
or send a prepaid return address label to you for return of the merchandise. A
credit will be issued when the defective items are received. You are not
responsible for the cost of return of defective merchandise when a UPS Call Tag
or prepaid return address label is used. If the merchandise fails during the
manufacturer's product warranty, but after one year from the purchase date, Town
Square Energy reserves the right to refer you to the manufacturer for
replacement of the failed product.
If the total amount of the product for replacement for either damage or
defective, is less than ten ($10), a refund, rather than a replacement will be
offered to the customer. Shipping small one item packages severely increases
the percentage chances for damage.
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